Refund policy

Returns & Refunds Policy

At SOLVIO, we want you to feel confident when shopping with us.

15-Day Trial Period

you may request a return within 15 days of receiving your product. The 15-day trial period begins on the day your product is delivered.

Free Returns

SOLVIO covers the cost of return shipping for eligible returns within the applicable return period. please contact us before sending a product back so we can provide return instructions.

How to Request a Return

Email (YOUR SUPPORT EMAIL) with your order number to request a return. Our team will provide the next steps.

Refunds

Once your return has been received and reviewed, we will infrom you about the status of your refund. Refunds will be handled in accordance with applicable law and the payment provider's processing times.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, contact us with your order number and a description of the issue.

Contact Us 

For questions about returns or refunds, contact  us at:   SOLVIO4U@gmail.com